Frequently Asked Questions
Everything you need to know about your Pilestone shopping experience.
How long does shipping take?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Simply contact our support team to initiate a return or exchange.
How do I find the right size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit.
Are your materials sustainably sourced?
Yes, Pilestone is committed to ethical fashion. We work with certified suppliers to ensure high-quality, durable, and responsibly sourced materials.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.